Edmonton SNOORentals FAQS

Q: How does the rental process work?

A: Renting a SNOO is easy and hassle-free. Just complete the checkout process by providing your information and selecting your preferred delivery date for the SNOO. We provide free shipping directly to your location. Every SNOO rental comes with one mattress, two fitted sheets, and two sets of swaddles in small, medium, and large sizes. If needed, you can also rent additional or new swaddles to ensure you’re fully prepared.

After your SNOO delivery, You can keep the SNOO for as long as you and your baby need it, and return it whenever you're ready. Your subscription will automatically be canceled once we receive the SNOO back.

Q: How does billing works?

A: To secure your booking, you will be charged first months rental of $169 + gst and booking fee of $79 + gst at checkout

Once your SNOO is delivered, your card will be billed the monthly rental rate of $169 + gst for each subsequent month. This monthly charge will continue until you return the SNOO."

Q: What is your Cancellation Policy?

A: Cancellation Before Delivery: If you cancel before delivery, you will receive a refund for the first month's rental fee $169, minus the non-refundable booking fee of $79.

Cancellation after delivery: If you cancel after delivery, there will be no refund for the booking fee or the first month's fee. However, you are welcome to return the SNOO at any time before your next billing cycle.

Q: Is delivery and pick-up of the SNOO free?

Absolutely! We provide complimentary delivery and pick-up service for the SNOO, ensuring a hassle-free experience for you."

Q: What is the cleaning process for the SNOO between rentals?

A: We ensure the highest standards of cleanliness and safety by thoroughly cleaning and sanitizing each SNOO unit between rentals. Our comprehensive 5-Step cleaning and sanitation process includes:

1. Vacuuming to remove dust and debris.

2. Cleaning with baby-safe, non-toxic cleaners.

3. Sanitizing through steam sanitation.

4. Drying to ensure the unit is completely moisture-free.

5. Conducting a final check where we test and tune all motion and sound levels, safety clip sensors, and other functionalities to guarantee every unit is in perfect working condition for our next parent.

Q: What am I responsible for when I rent an item?

A: Once an item is delivered to you, you are responsible for its care until it's returned. It should be returned in the same condition it was received, with reasonable wear and tear accepted. Significant damage will incur charges.

Q: How should I return the SNOO?

A: Please follow our detailed return instructions to pack and return the SNOO. Failure to do so, resulting in damage during transit, will lead to charges for any damages incurred.

Q: What happens if the item is extra dirty?

A: If items are returned with excessive dirtiness, such as vomit, diaper incidents, pet hair, or smoke smell, an additional cleaning fee of up to $200 per SNOO may be charged.

Q: What is the maximum duration for keeping the SNOO rental?

It's recommended that the SNOO be used for infants from birth until they are 6 months old or until they can get up on their hands and knees, which is typically when they are ready to transition to a crib.

You have the flexibility to keep the SNOO for as long as you need. There's no fixed maximum duration.

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